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Guides and answers for booking your experience in Morocco
Popular questions
Finding & Booking
12 articles- How does Nmorocco work?Nmorocco connects you with local Moroccan hosts; you book and pay online, and the host runs the experience.
- How to book your first experienceOpen an experience, pick a date and guests, and pay by card or wallet. Your spot is held the moment payment clears.
- I booked without an account. How do I find my booking?Your confirmation email has every detail. Contact us with the email you paid with to add the booking to an account.
- What types of experiences can I book?Single experiences, full-day trips, and multi-day tours, many with a private option for just your group.
- Searching for experiencesSearch by destination or keyword, then narrow results with filters like category and price.
- Saving experiences to your favoritesTap the heart on any experience to save it; your list syncs across the website and the mobile app.
- Booking for a group or familySet the number of adults and children at checkout; child pricing applies where set, and many experiences offer a private option.
- Private or shared: what is the difference?Shared tours mix small groups of travellers; private tours are just for your group. Some experiences are private only.
- Travelling with childrenAdd children separately when you book. Child prices and age limits are set by each host and shown on the experience.
- How to request a personalized offerThere is no custom-quote tool yet. Book a private departure, or tell us what you need through the contact form.
- Buying your attraction ticketNmorocco sells host-led experiences, not standalone attraction tickets; entrance fees are noted in each experience's details.
- How Nmorocco keeps your booking safePayments run through Stripe and reach hosts only after the booking is processed; keep chat and payment on-platform.
Payments & Pricing
6 articles- What payment methods are accepted?Pay by debit or credit card (Visa, Mastercard, American Express) through Stripe's secure checkout.
- What is the service fee?The platform service fee is already included in the price shown at checkout. Nothing extra is added at the last step.
- How to use a gift voucher or coupon codeGift vouchers and discount codes are not available yet, so checkout has no code field.
- How does invoicing work?Your host is the legal seller of the experience, so NMorocco doesn't issue a tax invoice. We can send you an order confirmation, plus the Stripe payment receipt from checkout.
- Currency and pricingEvery booking is charged in euros. Prices in other currencies are estimates to help you compare.
- My payment didn't go throughNo booking is created on a failed payment, so nothing is charged. Just try again or use another card.
Preparing for Your Experience
5 articles- How to find your meeting pointEach experience has a fixed meeting point or a pickup zone, shown on the experience page and in your confirmation.
- Multi-day tours: itinerary, meals and nightsEach multi-day tour shows a day-by-day itinerary and exactly which meals and nights are included.
- How to add or remove guestsThe number of guests is fixed once you book. Cancel and rebook, or contact support, to change it.
- Contacting your hostOnce you have booked, message your host from the booking or from Messages.
- What if something goes wrong?Message your host first for anything on the day; if it can't be resolved, contact support and we can step in.
Changes & Cancellations
6 articles- How to reschedule your bookingRequest a new date. Your host approves within 48 hours; up to 2 reschedules per booking, and the price stays the same.
- How to cancel your bookingOpen the booking and choose cancel; any eligible refund is issued automatically to your original payment method.
- Cancellation and refund policyDay trips: free cancel up to 24h before (same-day non-refundable). Multi-day: free up to 7 days before. Host cancels: 100% refund.
- How long do refunds take?We issue the refund immediately via Stripe; your bank typically takes about 5–10 business days to show it.
- What happens if my host cancels?You receive an automatic 100% refund and a notification. Then you're free to book another date or experience.
- Booking through Viator or GetYourGuideBookings made on Nmorocco are managed here; a booking made on a third-party site must be changed or refunded through that site.
After Your Experience
3 articles- How to leave a reviewAfter your experience you get a reminder by email and in the app to rate it and leave a comment.
- Reporting a problem after your experienceContact support with your booking details; eligible problems go through our refund and dispute process.
- Is this message really from Nmorocco?Nmorocco never asks you to pay outside the platform; treat any off-platform payment request as a scam and report it.
Your Account & the App
3 articles- The NMorocco appBook, manage your trips and message your host from your phone. Your account works on the website and the app.
- Language, currency and notificationsChange the language and display currency, choose which emails you get, and clear your notifications.
- Download your data or delete your accountGet a copy of everything your account holds, or delete the account permanently, from Settings.
Hosting on NMorocco?
Read the Host Guidebook: a step-by-step guide to creating experiences, syncing calendars, and getting paid.
Still need help?
Our team is happy to help with anything we haven't covered here.
contact@nmorocco.com