Safety

Your Peace of Mind

Safety

How we keep every traveler safe from booking to return

Our Safety Standards

Built-in protections at every step

Verified & Licensed Guides

Every guide on our platform holds an official licence from the Moroccan Ministry of Tourism and has passed our 30-point background verification process.

Secure Booking

All payments are processed through Stripe with full SSL encryption. We never store your payment details.

Privacy & Data Protection

Your personal information is never shared with third parties without your consent. We comply fully with GDPR and Moroccan data protection law.

24/7 Emergency Support

While you travel, our emergency line is available around the clock. Your guide and our team are reachable at any hour.

In-Country Emergency Contacts

Before every tour we share our in-country emergency number, the local police number, and the nearest hospital to your itinerary.

Real-Time Location Sharing

For guided desert and mountain tours, guide locations are tracked in real time. A family member can monitor your journey at any time with a shared link.

Traveler Tips

How to stay safe in Morocco

  • 1Meet your guide at the agreed public landmark: a café terrace, a riad door, a mosque square. Skip narrow alleys and parking lots, especially after sunset.
  • 2Carry a paper photocopy of your passport and booking voucher, and keep digital copies in your email. Lock the originals in your riad safe.
  • 3Dress for the medina, not the beach: shoulders and knees covered near mosques, mausoleums, and rural villages. A light scarf doubles as sun protection in the desert.
  • 4Pull cash only from ATMs inside bank branches or hotel lobbies, and split your dirhams between two pockets. Tip in small notes; vendors rarely break a 200 MAD bill.
  • 5Save your riad's address in Arabic and French in your phone notes, plus the nearest hospital and our 24/7 line: +212 522 000 999.
  • 6Buy travel insurance that explicitly covers mountain trekking, camel/quad activities, and medical evacuation. Standard policies often exclude the Atlas and Sahara.
  • 7Drink bottled or filtered water, and ease into street food at busy stalls where locals queue, since high turnover means fresh ingredients.
  • 8A polite "La, shukran" (No, thank you) and a smile handles most persistent vendors in souks. Agree on every taxi fare before the door closes.

Emergency Numbers

Nmorocco Emergency Line

24/7, English & French

+212 522 000 999

Moroccan Police (Sécurité)

19

SAMU (Medical Emergency)

150

Gendarmerie Royale

mountain areas

177