At Nmorocco, we are committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights as a user of our platform.
1. Who We Are
Nmorocco is an online travel platform based in Morocco that connects travelers with trusted local guides, drivers, and hosts. We offer authentic tour experiences across Morocco's cities, mountains, deserts, and coastal regions.
For any privacy-related questions, contact us at: contact@nmorocco.com
2. What Information We Collect
When you use Nmorocco, we may collect the following types of information:
**Account Information:** Your name, email address, phone number, and date of birth when you register.
**Booking Information:** Tour details, selected dates, group size, and payment information processed securely via Stripe.
**Profile Information:** Any optional information you add to your profile such as preferences or travel history.
**Usage Data:** Pages visited, search queries, device type, browser, IP address, and interaction data to improve our platform.
**Communications:** Messages between you and guides, or between you and our support team.
3. How We Use Your Information
We use your personal data to:
• Process and manage your bookings
• Communicate with you about your tours (confirmations, reminders, updates)
• Enable communication between travelers and guides
• Process payments securely via Stripe
• Improve the platform and personalize your experience
• Send optional newsletters and travel inspiration (you can unsubscribe at any time)
• Comply with legal obligations under Moroccan and applicable international law
4. Who We Share Your Data With
We do not sell your personal data. We may share limited information with:
**Local Guides & Hosts:** Your name and contact details are shared with your confirmed guide so they can prepare and communicate with you before the tour.
**Payment Processors:** Stripe receives payment information to process transactions securely. We do not store your full card details.
**Service Providers:** Trusted third parties who help us operate the platform (e.g., email services, analytics tools) under strict confidentiality agreements.
**Legal Requirements:** We may disclose information if required by law or to protect the rights and safety of Nmorocco, our users, or the public.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time from your Account Settings page.
Booking records may be retained for up to 5 years for legal and financial compliance purposes.
6. Your Rights
You have the right to:
• **Access** the personal data we hold about you
• **Correct** inaccurate or incomplete information
• **Delete** your account and associated personal data
• **Object** to certain types of processing
• **Withdraw consent** for marketing communications at any time
To exercise any of these rights, contact us at contact@nmorocco.com or use the settings in your account.
7. Data Security
We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Our platform uses encrypted connections (HTTPS), and passwords are stored using secure hashing.
However, no method of transmission over the internet is 100% secure. We encourage you to use a strong password and keep your login credentials private.
8. Cookies
We use cookies to keep you logged in, remember your preferences, and analyze platform usage. See our Cookie Policy for full details.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and notify you by email if the changes are significant. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact:
Nmorocco — Privacy Team
Email: contact@nmorocco.com
Address: Marrakech, Morocco