Welcome to Nmorocco. Please read these Terms of Service carefully before using our platform. They outline your rights and responsibilities when booking or listing travel experiences on Nmorocco.
1. About Nmorocco
Nmorocco is a Moroccan travel marketplace connecting travelers with local guides, drivers, and hosts offering authentic experiences across Morocco. By using our platform, you agree to these Terms.
If you do not agree, please do not use Nmorocco.
2. Eligibility
You must be at least 18 years old to create an account and make bookings. By registering, you confirm that your information is accurate and up to date.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. Do not share your login details with others.
Nmorocco reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. Booking & Payments
Booking: When you book through Nmorocco, you enter into an agreement with the local guide or host. Nmorocco facilitates the transaction but is not a party to the experience contract.
Payments: All payments are processed securely through Stripe in USD.
Service fee: A platform service fee is included in the price shown at checkout.
Confirmation: Your booking is confirmed only after receiving a booking confirmation email.
5. Cancellation & Refunds
Cancellations are governed by our Cancellation Policy. The rules depend on the type of trip:
Day Trips:
• Free cancellation up to 24 hours before the tour starts
• No refund within 24 hours of departure
• Same-day bookings are non-refundable
Multi-day Tours:
• Free cancellation up to 5 days before the tour starts
• No refund within 5 days of departure
If Nmorocco or the guide cancels: full refund or free reschedule.
Cancellations can be managed through your Nmorocco booking overview.
6. Guide & Host Responsibilities
Guides and hosts are independent contractors. They are responsible for:
• Accuracy of their listing descriptions
• Delivering the experience as described
• Holding any required licenses under Moroccan law
• Their conduct and safety during tours
7. Traveler Responsibilities
As a traveler, you agree to:
• Arrive on time for your booked experience
• Respect local customs, culture, and the environment
• Follow your guide's safety instructions
• Not engage in illegal activities
• Treat guides, hosts, and other travelers with respect
8. Liability Limitations
Nmorocco is a technology platform. To the fullest extent permitted by law:
• Nmorocco is not liable for personal injury, property damage, or loss from booked experiences
• We are not responsible for acts of guides or third parties
• We strongly recommend obtaining travel insurance
Our total liability shall not exceed the amount paid for the specific booking.
9. Intellectual Property
All content on Nmorocco (logo, design, text, photos, software) is owned by or licensed to Nmorocco. You may not reproduce or distribute it without written permission.
By uploading content, you grant Nmorocco a non-exclusive license to use it for marketing and operational purposes.
10. Governing Law
These Terms are governed by the laws of the Kingdom of Morocco. Any disputes shall be subject to the exclusive jurisdiction of the courts of Marrakech, Morocco.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or a prominent notice on the platform.
12. Contact
Nmorocco, Legal Team
Email: contact@nmorocco.com
Address: Marrakech, Morocco