NMorocco Host Guidebook

*Everything you need to host on NMorocco, written from the real platform, step by step.*

Welcome to the NMorocco Host Community! 🇲🇦

As a host, you can:

• Create and manage experiences and multi-day tours
• Receive direct bookings (paid securely online, no cash handling)
• Manage your availability
• Connect calendars (Google + Airbnb / iCal) to avoid double bookings
• Receive payouts to your Moroccan bank account
• Track reservations and message guests
• Build a reputation with verified reviews

This guide walks you through every step, using the exact screens and buttons you'll see in your dashboard.

Contents

1. Getting started & becoming a host
2. Creating your first experience (the 10‑step wizard)
3. Pricing
4. Managing availability
5. Calendar sync (Google + Airbnb / iCal)
6. Going live, the readiness checklist
7. Managing bookings
8. Getting paid (payouts)
9. Messaging guests
10. Reviews
11. Best practices
12. Need help?

Chapter 1: Getting Started & Becoming a Host

Apply to host

1. Open Become a Host from the menu (or nmorocco.com/become-a-host).
2. Complete the host application form (about you, your experience, your city).
3. Submit it.

What happens next: Our team reviews every application within 48 hours. You'll get an email once you're approved. Until then your dashboard shows *"Application under review."*

Complete your profile

Once approved, go to Dashboard → Profile and:

• Upload a clear, professional profile photo.
• Write a detailed bio.
• Add the languages you speak.
• Add your phone number and make sure your email is verified.

Host profile tips

Guests book hosts they trust. Strong profiles have:

• ✅ A clear, friendly profile photo (your face, well lit)
• ✅ A detailed biography with your local story
• ✅ Evidence of local expertise
• ✅ A track record of fast replies

Example bio:

*Born and raised in Marrakech, I've been guiding travelers for years and love sharing the authentic, hidden side of my city, the food, the souks, and the stories most visitors never hear.*

Chapter 2: Creating Your First Experience

Go to Dashboard → Experiences → Create Experience. The builder is a guided 10‑step wizard, you can save and come back any time.

Writing a great title

Good, specific and descriptive:

• *Marrakech Food Tour With a Local Guide*
• *Agafay Desert Sunset & Dinner Experience*

Avoid, vague and generic:

• *Best Tour Ever*
• *Amazing Activity*

Writing the description

Tell the guest exactly what to expect:

• What you'll do, in order
• What's included (and what isn't)
• Duration and meeting point / pickup
• What to bring and wear

Photos

Upload high‑quality, real photos.

• Landscape format works best for cover images
• Good natural lighting
• Show the actual experience and the people enjoying it

After you submit, the experience goes to our team for approval. Approval is separate from going *live*, see Chapter 6.

Chapter 3: Pricing

Set your price per person in Step 8 of the wizard.

Options you can use:

• Per person or per group (flat) pricing.
• Tiered pricing, a different per‑person price by group size (e.g. cheaper per person for larger groups).
• Child pricing, a separate price for children, with an age range.
• Private option, let guests book the whole departure exclusively at a private rate. Turn on "Private only" if the experience should *never* be shared with strangers.

Tips:

• Research what comparable hosts charge.
• Build all your costs into the price (transport, entrance fees, food).
• No hidden fees, the price the guest sees at checkout is the price they pay (the platform service fee is already included).

Chapter 4: Managing Availability

Go to Dashboard → Availability.

Here you can:

• Open dates for booking
• Block specific dates (you're unavailable)
• Set capacity (max guests per departure)
• Add recurring blocks (e.g. every Friday)

Example, block July 15:

1. Open Dashboard → Availability.
2. Select July 15 on the calendar.
3. Block the date.

Guests can no longer book that date, and it won't appear as available.

Keep this accurate. Your live availability is what guests book against, so blocked dates prevent awkward cancellations.

Chapter 5: Calendar Sync (avoid double bookings)

Connect your calendars so bookings made elsewhere (Airbnb, Google) automatically block your NMorocco availability, and vice‑versa.

Go to Dashboard → Availability → Integrations.

A) Connect Google Calendar

1. Open Availability → Integrations.
2. Click Connect Google Calendar.
3. Authorize access in the Google window.

Once connected:

• Every confirmed NMorocco booking is pushed to your Google Calendar automatically (a multi‑day tour appears as a multi‑day event).
• Your Google busy times sync back to NMorocco, so a day you're busy in Google won't be bookable.

B) Import Airbnb (or any iCal) into NMorocco

If you also take bookings on Airbnb Experiences (or another platform):

1. In Airbnb, copy your iCal export URL (it ends in .ics).
2. In NMorocco, open Integrations → Add an iCal URL.
3. Paste the Airbnb link and save.

NMorocco validates the link, imports the booked dates, and automatically blocks them so you can't be double‑booked. It re‑syncs periodically; you can also press Sync now.

C) Export NMorocco into Airbnb

To make Airbnb block dates when *you receive an NMorocco booking*:

1. In Integrations, copy your NMorocco calendar feed link (a private, token‑based URL, you can rotate it any time).
2. In Airbnb → Calendar settings, click Import Calendar.
3. Paste the NMorocco link.

Now both calendars stay in sync in both directions.

You only need one calendar connected (Google *or* iCal) to satisfy the go‑live requirement, but connecting both Google and your Airbnb feed gives the safest protection against double bookings.

Chapter 6: Going Live (the readiness checklist)

Important: an experience being *approved* is not the same as being *live*. At the top of Dashboard → Availability you'll see a "What's left to go live" checklist. A listing only becomes bookable when all of these are true:

1. ✅ You're an approved host
2. ✅ The experience is approved by our team
3. ✅ A calendar is connected (Google *or* iCal)
4. ✅ The calendar has synced at least once
5. ✅ You have upcoming availability (open dates)
6. ✅ You've verified your availability (confirmed it's correct)
7. ✅ You pressed Publish

This is why a listing can show *"Approved – not live yet: connect a calendar to start receiving bookings."* If you've connected Google but still see it, check the other rows, usually it's availability not verified or no upcoming open dates. Work down the checklist until the progress bar hits 100%.

Chapter 7: Managing Bookings

When a guest books, you receive:

• A dashboard notification
• An email notification
• A calendar update (if connected)

Open Dashboard → Bookings to see each reservation:

• Guest name
• Number of participants
• Date and time
• Payment status

From here you can also:

• Message the guest directly (a *Message* button on each booking, the guest gets a push and an email).
• Respond to reschedule requests, guests request a new date and you approve or decline it (you have 48 hours before the request expires; the price stays the same).
• Cancel a booking if absolutely necessary (refunds follow the cancellation policy).

You never handle cash. Guests pay securely online at checkout; your earnings are tracked automatically (Chapter 8).

Chapter 8: Getting Paid (Payouts)

Go to Dashboard → Earnings (Payouts).

1. Add your bank details

Click to add a bank account:

• Your Moroccan bank (selected from the list)
• Your IBAN / RIB
• The account holder name (must match your bank account)

Payouts are sent to your Moroccan bank account via Wise. Double‑check these details, a wrong RIB or holder name will fail.

2. How earnings work

• Each booking's total is split automatically: NMorocco commission + payment fees are deducted, and the rest is your host payout.
• Earnings appear in MAD (we convert from the booking currency at the current rate).
• Funds for a booking become available to withdraw after the experience date (not immediately at booking).

3. Request a payout

• Once your available balance reaches the minimum of 500 MAD, you can request a payout.
• NMorocco bundles your available bookings and sends the transfer to your bank via Wise.
• Track the status of each payout in your payout history.

Always keep your bank details correct and your balance above 500 MAD before requesting. You can see your available balance, pending earnings, and past payouts all on the Earnings page.

Chapter 9: Messaging Guests

Two ways to message:

• Dashboard → Messages, your full conversation inbox.
• Dashboard → Bookings → Message, message a specific guest about their trip; the message is automatically tagged with the experience title and date so they instantly know which booking it's about.

Guests are notified by push and email, so you can confirm meeting points, pickup details, or special requests quickly.

Chapter 10: Reviews

After the experience, guests can leave a review (rating + comment). Reviews are briefly checked, then published on your experience page.

To earn higher ratings and more bookings:

• Arrive on time
• Communicate clearly before and during the experience
• Deliver the experience exactly as described
• Exceed expectations with small, thoughtful touches

Higher ratings lead to more visibility in search, and more bookings.

Chapter 11: Best Practices

• Respond quickly. Fast replies build trust and win bookings.
• Keep availability updated. Accurate calendars prevent cancellations and double bookings.
• Upload great photos. Good photos increase bookings significantly.
• Be detailed. Clear descriptions reduce guest questions (and refunds).
• Confirm meeting points. Send guests exact pickup/meeting instructions the day before.
• Connect both calendars (Google + Airbnb iCal) if you sell on multiple platforms.

Chapter 12: Need Help?

• Open your Host Dashboard, most answers are one tab away.
• Contact NMorocco Support via the contact form.
• Check this Host Guidebook for updates.

Thank you for joining NMorocco and helping travelers discover authentic Moroccan experiences.

Welcome to the NMorocco Host Community! 🇲🇦

Quick reference: where everything lives