N
Nmorocco
Policy

Policies

Cancellation Policy

At Nmorocco, we design experiences that are personal, local, and carefully prepared. This policy ensures fairness for both travelers and our local guides, who reserve time exclusively for your booking.

SituationRefund
Within 24h of purchase (not same-day)100% refund
7+ days before start100% refund
2–6 days before start50% refund
Within 48h of startNo refund
Same-day bookingsNo refund
Unconfirmed booking (cancel within 48h)100% refund
Cancelled by Nmorocco / guide100% refund or reschedule
Weather / force majeure100% refund or reschedule

24-Hour Free Cancellation

  • Cancel within 24 hours of booking for a full refund, as long as the experience is not on the same day.
  • No questions asked - giving you peace of mind after booking.
  • Refunds are issued to your original payment method.
  • Processing time: 3–6 days.

📅Flexible Cancellation

  • 7 days or more before the experience: 100% full refund.
  • 2 to 6 days before the experience: 50% refund. (This helps compensate guides who have already reserved your time.)
  • Less than 48 hours before the experience: No refund. (At this stage, guides have fully committed and cannot replace the booking.)

🚫Same-Day Bookings

  • Same-day bookings are non-refundable, as guides prepare immediately for your experience.
  • If anything prevents the experience from happening on our side:
  • You'll receive a full refund, and
  • We'll offer you an alternative experience at no extra cost.

🔁Unconfirmed Bookings

  • If your booking is not yet confirmed, you can cancel within 48 hours for a full refund.
  • Once confirmed, the standard policy applies.

Cancellations by Nmorocco or Your Guide

  • If we must cancel due to unforeseen circumstances (illness, safety, etc.):
  • You will receive a 100% full refund, or
  • You may choose a free reschedule or alternative experience.

🌦️Weather & Force Majeure

  • If conditions make the experience unsafe (extreme weather, natural events, etc.):
  • You'll receive a full refund, or
  • The option to reschedule at no extra cost.
  • We always prioritize your safety.

💳Refund Processing

  • Refunds are issued to your original payment method.
  • Processing time: 3–6 days.

Questions about your booking?

Contact us at contact@nmorocco.com or visit our Help Center.

Last updated: April 2026. Nmorocco reserves the right to update this policy with reasonable notice.