Policies

Cancellation Policy

At Nmorocco, we design experiences that are personal, local, and carefully prepared. This policy ensures fairness for both travelers and our local guides, who reserve time exclusively for your booking.

SituationRefund

Within 24h of purchase (not same-day)100% refund

7+ days before start100% refund

2–6 days before start50% refund

Within 48h of startNo refund

Same-day bookingsNo refund

Unconfirmed booking (cancel within 48h)100% refund

Cancelled by Nmorocco / guide100% refund or reschedule

Weather / force majeure100% refund or reschedule

✅24-Hour Free Cancellation

Cancel within 24 hours of booking for a full refund, as long as the experience is not on the same day.
No questions asked - giving you peace of mind after booking.
Refunds are issued to your original payment method.
Processing time: 3–6 days.

📅Flexible Cancellation

7 days or more before the experience: 100% full refund.
2 to 6 days before the experience: 50% refund. (This helps compensate guides who have already reserved your time.)
Less than 48 hours before the experience: No refund. (At this stage, guides have fully committed and cannot replace the booking.)

🚫Same-Day Bookings

Same-day bookings are non-refundable, as guides prepare immediately for your experience.
If anything prevents the experience from happening on our side:
You'll receive a full refund, and
We'll offer you an alternative experience at no extra cost.

🔁Unconfirmed Bookings

If your booking is not yet confirmed, you can cancel within 48 hours for a full refund.
Once confirmed, the standard policy applies.

❌Cancellations by Nmorocco or Your Guide

If we must cancel due to unforeseen circumstances (illness, safety, etc.):
You will receive a 100% full refund, or
You may choose a free reschedule or alternative experience.

🌦️Weather & Force Majeure

If conditions make the experience unsafe (extreme weather, natural events, etc.):
You'll receive a full refund, or
The option to reschedule at no extra cost.
We always prioritize your safety.

💳Refund Processing

Refunds are issued to your original payment method.
Processing time: 3–6 days.

Questions about your booking?

Last updated: April 2026. Nmorocco reserves the right to update this policy with reasonable notice.